Our mission is to create clients for life. To achieve this, we commit to Our Promise; a written assurance that we will deliver you an exceptional level of service and, most importantly, deliver on your primary objective - to achieve the best possible result for your property. Research has demonstrated that our clients expect an exceptional level of personal and professional service from our team. Our Promise is our way of being held accountable, and your way of assessing our performance every step of the way. Consider it a total commitment to working together to make the whole experience easier, less stressful and far more rewarding.
Our Promise is made up of five essential services that you, our clients need from us to ensure you are confident in the process we use to market your property. Our Promise is your absolute assurance of how seriously we take our responsibilities on your behalf and the importance we place on working in relationship with you.
We know that no two properties and no two clients are the same. We work closely with you to understand your situation, your wants and needs when marketing your property as well as how much or how little you want to be communicated with and by which method. We implement our tried and true Promise services, together with marketing strategies we have identified will best fit your property and your goals. We then regularly deliver on the progress of your marketing campaign to ensure all opportunities are being explored. Our Promise is extremely important as it gives you full transparency of the process, and sets the expectations right from the beginning of our relationship.
While we are committed to delivering the same exceptional service you have come to expect, through regular face to face contact, phone calls, emails or text message, we know that these methods don't always fit in with your schedule. You have told us you want your property progress on the go, so we have delivered. As an exclusive client of ours, we offer the benefit of a client login which gives you 24/7 access to everything you need to know about what is happening with your property. This valuable tool will house a copy of Our Promise commitment, the marketing plan and calendar, marketing reports and feedback about your property. In addition to this all of the documents relating to the property will be held here, as well as you will be able to see how your property is performing on the various portals in which your property is marketed. Our Client Login offers other beneficial features;
For us, Our Promise is all about our commitment to service, our attention to the small details and the clear expectations that ensures we achieve the best possible result for you and your property.
Companies don't succeed, people do. As an organization we understand that our success is all about people - our team and our clients. We must never lose sight of the 'people' being at the centre of everything.
There is never a right time to do the wrong thing. We all know instinctively what the right thing to do is, and so our focus is always to make the right decision, and to always do the right thing.
It takes courage to always do the right thing, to always tell the truth and simply be the best at what we do. It takes courage to change career, to open a new office, to enter a new market or country. Every day we must as an organization and as individuals, act with courage.
We spend a significant part of our lives in our profession - we must never forget that the journey is the most important thing, not necessarily the destination. Having fun and laughter along the way as well as ensuring the people around us do, will ensure we create a life worth living.
Our values are entrenched in how our Group operates - in the decisions we make and the actions we take. Our values provide the foundation for our success.